Policies
Privacy Policy
Last updated: April 2026
At Fix it, your privacy matters to us.
We only collect the information we need to process your order, deliver it to you, and give you the best shopping experience possible.
## What We Collect
When you place an order or contact us, we may collect:
- Your name
- Your phone number
- Your email address
- Your shipping / delivery address
- Your payment details (processed securely through Shopify or trusted payment providers)
## Why We Collect It
We use your information to:
- Process and confirm your order
- Deliver your package
- Contact you about your order if needed
- Send tracking or shipping updates
- Improve your experience on our website
## Payment Security
Your payment information is handled securely through Shopify and trusted payment providers.
We do not store or have access to your full card details.
## Cookies
Our website may use cookies and similar technologies to:
- Keep your shopping cart working properly
- Improve website performance
- Understand how visitors use our site
- Make your browsing experience smoother
By using our website, you agree to the use of cookies.
## Who We Share Your Information With
We only share your information when necessary to run our store, such as with:
- Shopify (our website platform)
- Shipping / delivery partners
- Payment providers
- Analytics or marketing tools used to improve our store
We do not sell your personal information.
## Your Rights
You may contact us at any time if you would like to:
- Access your personal information
- Correct your information
- Request deletion of your information
- Ask a question about your privacy
## Contact Us
If you have any questions about this Privacy Policy, you can contact us at:
WhatsApp: [+961 81977661]
email: [Fixitsupport77@gmail.com]
Terms of Service
Last updated: April 2026
Welcome to Fix it — we’re glad you’re here 🤍
By using our website or placing an order, you agree to the terms below. We’ve kept everything simple and clear so you know exactly how things work.
## 1. Using Our Website
By using our site, you agree to use it responsibly and provide accurate and complete information when placing an order.
We may update these terms from time to time, and any changes will be posted here.
## 2. Orders
When you place an order, you’re requesting to purchase a product from us.
- We’ll confirm your order once it is received
- If there is any issue with your order, we’ll contact you as soon as possible
- Please make sure your name, phone number, and delivery address are correct to avoid delays or failed deliveries
## 3. Pricing & Payment
All prices are shown in the currency displayed on our website or at checkout.
We currently offer Cash on Delivery (COD), which means payment is made when your order is delivered.
Please make sure someone is available to receive and pay for the order at the time of delivery.
Prices and offers may change from time to time.
## 4. Shipping & Delivery
We work to prepare and ship your order as quickly as possible.
Please note:
- Delivery times are estimated and may vary
- Delays caused by couriers or external factors are outside our control
- Customers are responsible for entering the correct delivery information
If there is any issue with your delivery, feel free to contact us and we’ll do our best to help.
## 5. Returns & Refunds
Because of the nature of our product, we do not accept returns for opened or used items.
However, if your order arrives damaged or defective, don’t worry — we’ll make it right.
- Contact us within 7 days of receiving your order
- Send us a clear photo of the issue via WhatsApp or email
- Once reviewed and approved, we’ll either send a replacement or issue a refund
## 6. Product Use
Please use our product only as directed.
If you have sensitive skin, we recommend doing a small patch test before full use.
## 7. Our Content
All content on this website — including images, text, branding, and product descriptions — belongs to Fix it and may not be copied or used without permission.
## 8. Liability
We always aim to provide high-quality products, but we cannot be responsible for issues caused by misuse, incorrect application, or factors outside our control.
## 9. Privacy
Your personal information is handled according to our Privacy Policy.
## 10. Governing Law
These terms are governed by the laws of Lebanon.
## 11. Contact Us
If you have any questions, we’re always happy to help.
WhatsApp: [+961 81977661]
Email:Fixitsupport77@gmail.com
Shipping Policy
Last updated: April 2026
We know you want your order as soon as possible — and we do too 🤍
At Fix it, we work hard to prepare and ship your order quickly and smoothly.
## Order Processing
Orders are usually processed within 1–2 business days after confirmation.
Once your order is confirmed, it will be prepared and handed over for delivery as soon as possible.
## Delivery Time
Delivery times may vary depending on your location, but most orders are delivered within 1–4 business days across Lebanon.
Please note that delivery times are estimates and may occasionally be affected by weekends, holidays, weather, or courier delays.
## Cash on Delivery
We currently offer Cash on Delivery (COD).
Please make sure:
- Your phone number is correct
- Your delivery address is complete and accurate
- Someone is available to receive and pay for the order
## Shipping Delays
While we always do our best to deliver on time, delays may sometimes happen due to circumstances outside our control.
If your order is taking longer than expected, feel free to contact us and we’ll be happy to help.
## Incorrect Shipping Information
Please double-check your shipping details before placing your order.
We are not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided at checkout.
## Damaged Orders
If your order arrives damaged, please contact us within 7 days of receiving it and send us a clear photo via WhatsApp or email.
If approved, we’ll gladly send a replacement or issue a refund.
Need Help?
If you have any questions about your order or delivery, feel free to contact us:
Email:[Fixitsupport77@gmail.com]
WhatsApp: [+961 81977661]
Returns & Refunds
Last updated: April 2026
We know you want your order as soon as possible — and we do too 🤍
At Fix it, we work hard to prepare and ship your order quickly and smoothly.
## Order Processing
Orders are usually processed within 1–2 business days after confirmation.
Once your order is confirmed, it will be prepared and handed over for delivery as soon as possible.
## Delivery Time
Delivery times may vary depending on your location, but most orders are delivered within 1–4 business days across Lebanon.
Please note that delivery times are estimates and may occasionally be affected by weekends, holidays, weather, or courier delays.
## Cash on Delivery
We currently offer Cash on Delivery (COD).
Please make sure:
- Your phone number is correct
- Your delivery address is complete and accurate
- Someone is available to receive and pay for the order
## Shipping Delays
While we always do our best to deliver on time, delays may sometimes happen due to circumstances outside our control.
If your order is taking longer than expected, feel free to contact us and we’ll be happy to help.
## Incorrect Shipping Information
Please double-check your shipping details before placing your order.
We are not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided at checkout.
## Damaged Orders
If your order arrives damaged, please contact us within 7 days of receiving it and send us a clear photo via WhatsApp or email.
If approved, we’ll gladly send a replacement or issue a refund.
## Need Help?
If you have any questions about your order or delivery, feel free to contact us:
WhatsApp: [+961 81977661]
Email [Fixitsupport77@gmail.com]
